Elder abuse is the mistreatment or neglect of a person residing in the community that is 60 years of age or older by an individual known to them. It includes: physical abuse, emotional abuse, caretaker neglect, self neglect, financial exploitation and sexual abuse.Greater Springfield Senior Services investigates hundreds of reports of elder abuse and neglect each year. Working with local hospitals, social service agencies, police and the courts, GSSSI's Protective Service Workers assist vulnerable elders in securing support services to eliminate or alleviate the abuse.
Anyone who has reasonable cause to believe an elder has been abused may make a report. All calls are confidential and may be made anonymously:
Greater Springfield Senior Services, Inc.
Monday through Friday 8 a.m. to 5 p.m.
Elder Abuse 24-Hour Toll-Free Hotline
After business hours, evenings and weekends
Under Massachusetts state law, most human service agencies, law enforcement and medical
professionals are required to make reports of suspected abuse. If you are in this category,
open/download the Mandated Reporter Form (pdf document): IMPORTANT NOTE: Online form is temporarily unavailable. Please call to make a Protective referral.
GSSSI provides protective services for older adults living in the following communities: