Elder Abuse & Neglect

Elder abuse is the mistreatment or neglect of a person residing in the community that is 60 years of age or older by an individual known to them. It includes: physical abuse, emotional abuse, caretaker neglect, self neglect, financial exploitation and sexual abuse.Greater Springfield Senior Services investigates hundreds of reports of elder abuse and neglect each year. Working with local hospitals, social service agencies, police and the courts, GSSSI's Protective Service Workers assist vulnerable elders in securing support services to eliminate or alleviate the abuse.

Reporting Elder Abuse & Neglect

Anyone who has reasonable cause to believe an elder has been abused may make a report. All calls are confidential and may be made anonymously:

Greater Springfield Senior Services, Inc.
413-781-8800
Monday through Friday 8 a.m. to 5 p.m.

Elder Abuse 24-Hour Toll-Free Hotline
800-922-2275
After business hours, evenings and weekends

Mandated Reporters

Under Massachusetts state law, most human service agencies, law enforcement and medical
professionals are required to make reports of suspected abuse. If you are in this category,
Click Here to open/download the Mandated Reporter Form (pdf document).

Service Area

GSSSI provides protective services for older adults living in the following communities:

  • Agawam
  • Belchertown
  • Brimfield
  • Chicopee
  • East Longmeadow
  • Feeding Hills
  • Granby
  • Hampden
  • Holland
  • Holyoke
  • Longmeadow
  • Ludlow
  • Monson
  • Palmer
  • South Hadley
  • Springfield
  • Wales
  • Ware
  • West Springfield
  • Wilbraham