Employment Opportunities

A wide range of career opportunities are available through Greater Springfield Senior Services, Inc. We offer full-time employees:

  • 35-hour Full-time Work Week
  • Group Health and Dental Insurance
  • Employer-paid Life and AD&D Insurance
  • 403(b) Thrift Plan, with matching and discretionary contributions
  • Generous Paid Vacation Accrual
  • Paid Sick Leave
  • 11 Paid Holidays
  • Professional Development Program
  • Tuition Reimbursement
  • Flexible Work Schedules
  • Medical and Dependent Care Flexible Spending Accounts
  • Well Day Program
  • Pleasant, Supportive Work Environment
  • Free, Convenient Parking

Greater Springfield Senior Services, Inc. is an AA/EOE.

Resumes and cover letters may be sent to:

Human Resources
Greater Springfield Senior Services, Inc.
66 Industry Avenue, Suite 9
Springfield, MA 01104-3243

Fax: 413-781-0632


Preferred method:

Send e-mail with attachments to  Human Resources 

Current Job Openings:

Skills Trainer - Bilingual Spanish

Full-time position to provide instructional services to assist consumers in the Person Care Management (PCM) program to develop the skills and resources required to maximize the management of their personal care assistants, their personal healthcare and their emergency needs. Requires home visits, knowledge of community services, good verbal/written communication and good computer skills.

Minimum qualifications: Bachelor's degree in Social Work, Human Services, Nursing or related field preferred.  Must have valid driver's license and/or reliable transportation and good driving history. Requires written and spoken fluency in Spanish and English.

Adult Family Care - Clinical Team Supervisor

Responsible for the administrative, technical and clinical casework supervision of the AFC Program, including program management and the supervision of assigned program staff in both the traditional AFC & the CCA SCO AFC Programs.   

  • Oversee nursing case management, including the development and monitoring of nursing care and social/psychological service plans for all Participants.

  • Ensure all medical screening/annual physicals are in compliance with MassHealth contractual obligations for both Participants and Caregivers. 

  • Oversee application process, approval, and on-going assessments of suitability of Caregivers. 

  • Ensure assessments of Participants are accurate and complete and assigned Level is appropriate. 

  • Process client/applicant files developed by RNs & CMs for appropriateness and approval of AFC Participation

  • Supervise assigned RNs, Social Workers, and clerical staff.

  • Conduct monthly individual and team supervisory sessions with staff.

  • Maintain strong working knowledge of AFC funding sources, including MassHealth, SCO, One Cares, and Private Pay and understand how each funding source directs the scope/manner in which AFC Program services are delivered. 

  • Administer employee performance evaluations on all assigned staff.

  • Ensure technical compliance with regulations and procedures and assist in reporting requirements of funding sources. 

  • Assist in coordinating the AFC admission process.

  • Enforce compliance with agency personnel policies.

  • Participate in the development of procedures to ensure program consistency and regulatory compliance and participate in their implementation.

  • Oversee the development and/or training of team members.

  • Maintain and enforce strict confidentiality standards and ensure the security of Participant/Care Provider information.

Minimum Qualifications: Massachusetts Board Registered Nurse required, Bachelors' degree preferred,3-5 years relevant experience. Supervisory experience preferred.  English/Spanish Fluency preferred.

Geriatric Services Support Coordinator - Bilingual Spanish

Full-tme Case Manager to work in neighborhood health clinic's elder service program. Conduct health and functional assessments of program enrollees, assess for Personal Care Attendant services, assist in developing service plans, determine need for community long-term care services, work in team to monitor status.

Minimum qualifications: Bachelor's degree in Social Work, Human Services, Nursing or related field.  Must have valid driver's license and/or reliable transportation and good driving history. Experience in social services/case management required. Requires written and spoken fluency in Spanish and English.

Long Term Services and Supports Case Manger - Bilingual Spanish

Responsible for functioning as a member of the Integrated Care Team (ICT) in an entity contracted with MassHealth as a One Care or Accountable Care Organization (ACO).  To provide an evaluation, independent of the One Care or ACO Programs, of the need and eligibility of Members for support and services in the community and act as their advocate as needed on the ICT.  To promote the independent living, social model of disability, wellness and recovery models of engaging with disabled individuals.  To make recommendations, coordinate, implement, and monitor contracted and community services for the purpose of promoting the client's overall health, independence, and well-being.  To work to prevent premature institutionalization and help the member identify/attain personal goals necessary to promote their health and well-being and enhance their ability to live independently in the community.

  • Receive and process referrals from the Lead Agency of the Care Alliance of Western Mass (CAWM) for ACO Members and directly from the One Care Programs for One Care Members, and respond to all requests for re/assessments within contract specified guidelines
  • Work with the Member, ICT, and legal guardians or informal caregivers (when appropriate) to develop a service plan which addresses the Members' needs and identifies goals to enhance independent living


  •  Bachelor's Degree in related field preferred
  • Associates Degree with two (2) years of experience working in human service field with disabled individuals OR High School Diploma with 3 years of relevant experience with disabled individuals required
  •  Must have valid driver's license and reliable transportation. 
  •  MA Social Work license desirable.
  • Spanish/English Fluency required.

Desktop Support Technician

Full-time position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. May require some physical activity such as moving computer equipment into place, crawling in tight spaces and working on ladders. Must be knowledgeable in all aspects of computer support and must possess outstanding communication skills. Hours can range from regular business hours to some after business hours if needed until the problem is corrected or project is completed. Acts as initial contact for internal technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems with the ability to prioritize responses to requests for technical support.

Minimum Qualifications: Familiar with Microsoft AD and Microsoft Office Suite applications. Experience with networking protocols, DNS, DHCP, TCP/IP and VPNs.  Working knowledge of Windows 7, Windows 10, and various Windows Server operating systems. Must have a good understanding of networks and basic networking tools like, "PING, TELNET, and NSLOOKUP". Ability to lift 50 lbs.

Meals on Wheels Substitute Driver

If you have a few free hours in the late morning/early afternoon, consider becoming a Substitute Home Delivered Meal Driver in the Greater Springfield Area.  Rewarding work delivering meals to our shut-in elderly.  Ideal for a person who wants occasional work that fits schedule. 

May lead to regular position.

Vehicle required 

Some lifting required - up to 30 lbs. 

Retirees welcome, great "mother's hours." 

Registered Nurse

Enjoy Work/Life Balance!  Elder Services Agency seeks team player to work in our Home Care Department. No nights, weekends or holidays. No hands-on care or heavy lifting required. 

Duties include performing assessments of elderly individuals living in the community to determine medical eligibility and developing appropriate care plans for personal care clients.  Requires ability to work well and communicate effectively with clients, caregivers, and other professionals. 

Minimum Qualifications: Valid MA RN license, BS in Nursing or Human Services preferred but not required.  Requires over one year relevant experience including one year community nursing. Must have valid driver's license, transportation and good driving history.

State Home Care Case Manager

Full-time position to assist elderly clients in developing and maintaining maximum independent living.  Will be responsible for the assessment and development of service plans and goals.  Position requires home visits to elders, knowledge of and extensive contact with community social services agencies, precise record keeping and writing skills.  Social work experience and knowledge of social services preferred.  Sensitivity to the needs of elders is essential.

Minimum Qualifications: BA/BS degree in Human Services, Social Services or related field.  MA Social Work license is desirable.  Must have valid driver's license and/or reliable transportation and good driving history.

Companion Driver

Friendly driver needed to bring elders to doctor's appointments in the Greater Springfield Area.  Assist clients in walking, carrying small packages and entering/exiting vehicle.  Valid driver's license, reliable transportation and good driving history required.  Part-time up to 17 hours/wk. Flexible scheduling, weekdays between 8 am - 5 pm. $11.51/hour plus $0.42 per mile travel reimbursement. 

Protective Services Case Manager

Duties include intake, investigation, service plans and monitoring cases of abuse and neglect of elders.  Requires home visits, knowledge of community resources, ability to work with families, case writing, record keeping and word processing skills. Must have valid driver's license, reliable transportation and be available for rotating on-call duties. Excellent benefits package. 

Minimum Qualifications: BS degree and three years' experience in case work with a human service agency providing crisis intervention and/or case work services to the elderly; or Master's degree and one year experience.

Billing Accountant

Responsibilities may include any of the following:

  • Process the Caregiver Logs for the Adult Family Care (AFC) program
  • Submit billing to Medicaid, using the appropriate software, for the AFC and Personal Care Management (PCM) programs
  • Track all billings, payments, voids, denials and recoupments to ensure ease of reconciliation to accounting software
  • Accurately process all services data entry, including openings, changes, closings and transfers, for consumers in any of the Senior Care Options (SCOs) or One Care (OC) programs, as applicable
  • Submit billing to various SCOs and OC entities according to contract terms and billing requirements
  • Process all provider billings and act as liaison with providers with respect to all billing issues
  • Generate monthly invoices for consumers and answer telephone inquiries from consumers regarding invoice questions or concerns
  • Enter client copayments into appropriate software and prepare cash deposits for client copayments to be brought to the bank
  • Respond to requests for verification of payments for consumers related to housing assistance, long-term care insurance, etc.

Minimum Qualifications: Associate's Degree in related field with over three years of relevant experience; or High school diploma, or equivalent, with over five years of relevant experience.  Strong computer skills including thorough working knowledge of Windows, Word, Excel and Outlook; Good time management and organizational skills.