Employment Opportunities

A wide range of career opportunities are available through Greater Springfield Senior Services, Inc. We offer full-time employees:

  • 35-hour Full-time Work Week
  • Group Health and Dental Insurance
  • Employer-paid Life and AD&D Insurance
  • 403(b) Thrift Plan, with matching and discretionary contributions
  • Generous Paid Vacation Accrual
  • Paid Sick Leave
  • 11 Paid Holidays
  • Professional Development Program
  • Tuition Reimbursement
  • Flexible Work Schedules
  • Medical and Dependent Care Flexible Spending Accounts
  • Well Day Program
  • Pleasant, Supportive Work Environment
  • Free, Convenient Parking

Greater Springfield Senior Services, Inc. is an AA/EOE.

Resumes and cover letters may be sent to:

Human Resources
Greater Springfield Senior Services, Inc.
66 Industry Avenue, Suite 9
Springfield, MA 01104-3243

Fax: 413-781-0632


Preferred method:

Send e-mail with attachments to  Human Resources 

Current Job Openings:

Protective Services Supervisor

  • Review all Protective intakes, assign cases to Protective Services workers, and monitor the assessment/evaluation process and casework practice to ensure compliance
  •  Complete regular review of written case documentation for compliance and direction to Protective Services
  • Provide back-up consultation to On Call Worker.
  •  Monitor staff compliance with verbal and written reports to the District Attorney's Office when a case of serious abuse, neglect or exploitation exists.
  • Participate in legal actions on behalf of the Corporation, coordinate contacts with the Corporation's staff and attorneys, and represent Home Care Corporations in relevant court proceedings.
  • Conduct in-services in the community.
  •  Represent the agency within the community and the service system; serve as liaison with contracted agencies for specialized programs such as in-home counseling, guardianship, emergency food, emergency shelter, etc.
  • Conduct home visits in place of or in assistance to Protective Services workers.

Minimum Qualifications: BA/BS in related field, Master's degree preferred; supervisory experience preferred; LSW or MSW preferred.

Human Resources Assistant - Full-time 35 hours/week

Responsible for assigned clerical administrative support for the Human Resources function.

  • Accurately process benefit enrollments

  • Assist staff  with human resources related inquiries and paperwork

  • Prepare and maintain personnel files

  • Assist in recruiting activities such as attending career fairs, distributing job postings; and assist with advertising job openings

  • Enter employee information in ADP

  • Provide clerical support including faxing, filing, photocopying and scanning

  • Perform background checks including but not limited to driver history, OIG, Federal GSA's SAM and education verification

  • Track various training attendance

  • Track periodic checks such as driver history, conflict of interest, OIG etc.  Follow up with staff as needed

  • Make necessary updates involving address, telephone and name changes

  • Maintain human resources related supplies including employee handbooks, employee information sheets, new hire packets, termination packets, etc.

  • Track and organize employment applications/résumés

  • Prepare COBRA paperwork

  • Maintain I-9 binder

  • Ensure staff automobile insurance information is up to date

  • Participate in New Employee Orientation

  • Create identification badges

  • Maintain job duty manual

  • Complete special projects as needed

Minimum qualifications: Bachelor's degree preferred but not required;Two years general office experience; Human resources experience preferred.

Skills Trainer - Bilingual Spanish

Full-time position to provide instructional services to assist consumers in the Senior Care Options (SCO) program to develop the skills and resources required to maximize the management of their personal care assistants, their personal healthcare and their emergency needs. Requires home visits, knowledge of community services, good verbal/written communication and good computer skills.

Minimum qualifications: Bachelor's degree in Social Work, Human Services, Nursing or related field preferred.  Must have valid driver's license and/or reliable transportation and good driving history. Requires written and spoken fluency in Spanish and English.

Personal Care Management Registered Nurse

Enjoy Work/Life balance! Elder Services Agency seeks team player to work as an RN for our Personal Care Management Care Program. No nights, weekends or holidays.  Duties include performing assessments of elderly and disabled individuals living in the community.  Develops, implements and monitors participants' nursing care plans. No hands-on care or heavy lifting required. 

Minimum Qualifications: Valid MA RN license, BS in Nursing or Human Services w/three years of clinical experience including one year of community based nursing.  RN with no BS and an additional two years of community based nursing may be considered. Must have valid driver's license and reliable transportation.

Adult Family Care - Clinical Team Supervisor

Responsible for the administrative, technical and clinical casework supervision of the AFC Program, including program management and the supervision of assigned program staff in both the traditional AFC & the CCA SCO AFC Programs.   

  • Oversee nursing case management, including the development and monitoring of nursing care and social/psychological service plans for all Participants.

  • Ensure all medical screening/annual physicals are in compliance with MassHealth contractual obligations for both Participants and Caregivers. 

  • Oversee application process, approval, and on-going assessments of suitability of Caregivers. 

  • Ensure assessments of Participants are accurate and complete and assigned Level is appropriate. 

  • Process client/applicant files developed by RNs & CMs for appropriateness and approval of AFC Participation

  • Supervise assigned RNs, Social Workers, and clerical staff.

  • Conduct monthly individual and team supervisory sessions with staff.

  • Maintain strong working knowledge of AFC funding sources, including MassHealth, SCO, One Cares, and Private Pay and understand how each funding source directs the scope/manner in which AFC Program services are delivered. 

  • Administer employee performance evaluations on all assigned staff.

  • Ensure technical compliance with regulations and procedures and assist in reporting requirements of funding sources. 

  • Assist in coordinating the AFC admission process.

  • Enforce compliance with agency personnel policies.

  • Participate in the development of procedures to ensure program consistency and regulatory compliance and participate in their implementation.

  • Oversee the development and/or training of team members.

  • Maintain and enforce strict confidentiality standards and ensure the security of Participant/Care Provider information.

Minimum Qualifications: Massachusetts Board Registered Nurse required, Bachelors' degree preferred,3-5 years relevant experience. Supervisory experience preferred.  English/Spanish Fluency preferred.

State Home Care Case Manager

Full-time position to assist elderly clients in developing and maintaining maximum independent living. Will be responsible for the assessment and development of service plans and goals. Positions require home visits to elders, knowledge of and extensive contact with community social service agencies, precise record keeping and writing skills. Social work experience and knowledge of social services preferred. Sensitivity to needs of elders essential. Must have valid driver's license and/or reliable transportation and good driving history.

Minimum qualifications: BA/BS degree in Human Services, Social Services, Nursing or related field. MA Social Work license desirable. 

Geriatric Services Support Coordinator - Bilingual Spanish

Full-tme Case Manager to work in neighborhood health clinic's elder service program. Conduct health and functional assessments of program enrollees, assess for Personal Care Attendant services, assist in developing service plans, determine need for community long-term care services, work in team to monitor status.

Minimum qualifications: Bachelor's degree in Social Work, Human Services, Nursing or related field.  Must have valid driver's license and/or reliable transportation and good driving history. Experience in social services/case management required. Requires written and spoken fluency in Spanish and English.

Long Term Services and Supports Case Manger

Responsible for functioning as a member of the Integrated Care Team (ICT) in an entity contracted with MassHealth as a One Care or Accountable Care Organization (ACO).  To provide an evaluation, independent of the One Care or ACO Programs, of the need and eligibility of Members for support and services in the community and act as their advocate as needed on the ICT.  To promote the independent living, social model of disability, wellness and recovery models of engaging with disabled individuals.  To make recommendations, coordinate, implement, and monitor contracted and community services for the purpose of promoting the client's overall health, independence, and well-being.  To work to prevent premature institutionalization and help the member identify/attain personal goals necessary to promote their health and well-being and enhance their ability to live independently in the community.

  • Receive and process referrals from the Lead Agency of the Care Alliance of Western Mass (CAWM) for ACO Members and directly from the One Care Programs for One Care Members, and respond to all requests for re/assessments within contract specified guidelines
  • Work with the Member, ICT, and legal guardians or informal caregivers (when appropriate) to develop a service plan which addresses the Members' needs and identifies goals to enhance independent living


  •  Bachelor's Degree in related field preferred
  • Associates Degree with two (2) years of experience working in human service field with disabled individuals OR High School Diploma with 3 years of relevant experience with disabled individuals required
  •  Must have valid driver's license and reliable transportation. 
  •  MA Social Work license desirable.

Desktop Support Technician

Full-time position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. May require some physical activity such as moving computer equipment into place, crawling in tight spaces and working on ladders. Must be knowledgeable in all aspects of computer support and must possess outstanding communication skills. Hours can range from regular business hours to some after business hours if needed until the problem is corrected or project is completed. Acts as initial contact for internal technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems with the ability to prioritize responses to requests for technical support.

Minimum Qualifications: Familiar with Microsoft AD and Microsoft Office Suite applications. Experience with networking protocols, DNS, DHCP, TCP/IP and VPNs.  Working knowledge of Windows 7, Windows 10, and various Windows Server operating systems. Must have a good understanding of networks and basic networking tools like, "PING, TELNET, and NSLOOKUP". Ability to lift 50 lbs.

Protective Services Case Manager

Duties include intake, investigation, service plans and monitoring cases of abuse and neglect of elders.  Requires home visits, knowledge of community resources, ability to work with families, case writing, record keeping and word processing skills. Must have valid driver's license, reliable transportation and be available for rotating on-call duties. Excellent benefits package. 

Minimum Qualifications: BS degree and three years' experience in case work with a human service agency providing crisis intervention and/or case work services to the elderly; or Master's degree and one year experience.