Personal Care Attendant (PCA) Program

The PCA program of Greater Springfield Senior Services, Inc. (GSSSI) allows the consumer to have control over the design and delivery of their own personal care services. With the help of GSSSI staff, the consumer or a surrogate (designated adult) hires, trains and supervises the PCA. A fiscal intermediary is appointed to process timesheets and handle payroll and taxes.


  • A Registered Nurse conducts an assessment of clinical eligibility and develops an individualized service plan.
  • A Skills Trainer from GSSSI provides technical assistance to the consumer to develop the skills necessary to independently manage the PCA program and provides ongoing support.
  • The PCA can help the consumer with bathing, dressing, eating, mobility, toileting, range of motion exercises, and assistance with medication. They can also help with shopping, cooking and cleaning.


  • Applicants must have MassHealth Standard or CommonHealth
  • Must require assistance with at least two activities of daily living because of a chronic or permanent disability
  • Reside in the community
  • May be any age

The consumer can hire a family member (except for a spouse, surrogate or legal guardian), a friend or neighbor to be their PCA. Recent guidelines have been expanded to allow parents of adults, sons, daughters, and in-laws to become PCAs.

1199SEIU Face Mask Distribution: The union has reported that there is a very limited supply of face masks available to Personal Care Attendants on a first come first served basis. You will be able to access the site by clicking here.