Where To Start

Finding Help

Greater Springfield Senior Services Information and Referral (I&R) Department can answer your questions about home care services, public benefits, housing options, support for care givers and much more. Our Information and Referral Specialists can help you determine what you need even when you aren't quite sure.

Our Specialists can provide you with information on a wide range of topics such as:

  • Community, state and national resources
  • Support services for caregivers
  • Services for people with Alzheimer's Disease
  • Benefits programs like Medicare, Medicaid, SNAP and more
  • Grants and loans to build wheelchair ramps
  • Transportation
  • Housing options
  • Health insurance
  • Paying for prescription medication

When you call GSSSI at 413-781-8800:

  • Ask for the Information and Referral Department.
  • Feel free to ask questions. If we don't have the answer, we'll conduct research and call you back within two business days.
  • If you need more in-depth support, we will refer you to an Elder Care Advisor who will speak with you in more detail and develop a list of options and resources for you.
  • If it appears you might be eligible for some of our state-subsidized services, we'll ask you some questions and refer you to one of our Case Managers for an in-home assessment.

Community Educational Programs

Greater Springfield Senior Services' staff are available to speak to business and community groups. Our topics include:

  • Accessing and Paying for Elder Care Services
  • Elderly Housing Options
  • Planning for Retirement
  • Making Ends Meet on a Limited Budget
  • Elder Abuse and Neglect
  • Volunteer Opportunities
  • Healthy Living Series

We can also tailor a presentation to meet your organization's needs.

800AgeInfo Web Site


The 800AgeInfo Web site is a joint partnership between the Massachusetts Executive Office of Elder Affairs and Mass Home Care Association. It assists consumers and families as well as professionals seeking information and resources on elder care services. The site lists information on approximately 40,000 programs and services for elders in Massachusetts.